书目详情:
Strategic Reorientation and Influences on Business-IT Alignment: Case Study of a Luxembourgish Financial Services ProviderA Service Oriented Simulation Architecture for Intelligent Building ManagementCapabilities in Systems Engineering: An OverviewApplying the Lead User Method for Designing e-Services - Practical Techniques and ExperiencesTheory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its AdoptionService Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text MiningModeling ITIL Business Motivation Model in ArchiMateService Science: A Service System Design Science Research Method?Modeling Service Relationships for Service NetworksEvaluating the IT Strategic Plan for the Public Administration in PortugalOpen Semantic Service Networks: Modeling and AnalysisOntological Representation and Governance of Business Semantics in Compliant Service NetworksSimulation-Based Quantification of Business Impacts Caused by Service IncidentsIT Governance Mechanisms: A Literature ReviewA Model-Driven Environment for Service Design, Simulation and PrototypingTowards a Taxonomy of Service Design Methods and ToolsA Survey of Tool Support for the Animation of IT Services Process Models ExecutionFactors Influencing the Internationalization of Services Firms: The Case of Design, Engineering and Architecture Consulting FirmsA Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public TransportBenchmarking as a Development Tool in Healthcare
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