书目详情:
List of ExhibitsIntroductionChapter 1. Six Sigma in PerspectiveChapter 2. The Six Sigma DifferenceChapter 3. Managing ChangeChapter 4. Introduction to DMAICChapter 5. The Definition PhaseChapter 6. The Measurement PhaseChapter 7. The Analysis PhaseChapter 8. The Improvement PhaseChapter 9. The Control PhaseChapter 10. Introduction to DFSSChapter 11. The Identification of Opportunities PhaseChapter 12. The Definition of the Initial Design PhaseChapter 13. The Development of Concept PhaseChapter 14. The Optimization PhaseChapter 15. The Verification PhaseChapter 16. Introduction to the Traditional SDLCChapter 17. Project InitiationChapter 18. System AnalysisChapter 19. System DesignChapter 20. ConstructionChapter 21. Testing and Quality AssuranceChapter 22. ImplementationChapter 23. Introduction to Legacy SystemsChapter 24. Change Management in the IT DepartmentChapter 25. System Maintenance and SupportChapter 26. Rapid Application DevelopmentChapter 27. Prototyping and Spiral DevelopmentChapter 28. Client/Server and Web-Based SystemsChapter 29. Selecting Packaged SoftwareChapter 30. Implementing Packaged SoftwareChapter 31. Introduction to OutsourcingChapter 32. Effective OutsourcingChapter 33. Putting It All TogetherAppendix A. The Project CharterAppendix B. The Functional Process MapAppendix C. The Process Improvement Ranking SpreadsheetAppendix D. The Failure Modes and Effects Analysis (FMEA)Appendix E. The Metric Reliability Assessment SpreadsheetAppendix F. The Quality Function Deployment (QFD) MatrixAppendix G. List of AcronymsAppendix H. Suggested Reading
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